All-in-one platform to manage reservations, rates, groups, housekeeping, guest folios, events, staff, and growth.
Transient, groups, banquets, and spa—connected from first click to folio close and repeat direct booker.
Room blocks, F&B minimums, AV, and attrition terms your sales team can defend before the deposit hits.
BEOs, rate agreements, and credit applications signed without chasing attachments in email.
Room + tax, packages, banquet post, and city ledger—card, tap, ACH, Apple & Google Pay.
Annual negotiated rates, GDS feeds, and consortia tiers billed and renewed on schedule.
LOS restrictions, overbooking buffers, and waitlist release rules your revenue manager trusts.
VIP, allergies, arrival patterns, and OTA vs. direct tags—with communication history in one profile.
Room status, turndown, PM rooms, and work orders with SLA timers your chief engineer sees first.
Front office, bell, F&B, and night audit—workload and overtime visible before holiday peaks.
Push rates, availability, and folios to accounting, channel managers, and the locks your guests already use.
Linens, minibar, amenities, and banquet consumables with par alerts before the weekend sellout.
QA walk scores, life-safety rounds, and L&R checklists with photos and branded PDFs for flags.
Points, status nights, and post-stay surveys that actually drive the next direct booking.
Room blocks, F&B minimums, AV, and attrition in one branded packet—then send for e-sign before the competing hotel replies.
Collect room + tax, packages, and banquet post—with reminders so city ledger and group master balances do not age out.
See VIP arrivals, OOO rooms, banquet flip, and late checkout holds without opening twenty tabs—front office and housekeeping share one live board.
Annual negotiated rates, GDS contracts, and amenity bundles generate renewals without rebuilding scopes from scratch.
Capture rate agreements, BEO addenda, and credit apps with timestamps your DOSM can find in seconds.
Tag floral, linen rush, overtime banquet labor, and courier runs to the event or room that actually consumed them.
Rate agreements, insurance COIs, floorplans, and dietary binders stay attached to the group file—not lost in shared drives.
Standardize batch close, credit limit overrides, and cash-drop verification—so the morning handoff matches the brand playbook every time.
RevPAR by segment, banquet margin, labor %, and AR aging—so you staff the next compression week with data, not guesswork.
BEN AI answers calls, books site tours and planner calls, qualifies RFPs, sends follow-ups, and helps grow your hotel revenue 24/7.
Answers for GMs and owners comparing CRM options, group workflows, BEO packets, secure document storage, and AI tools for after-hours planner requests.
Hotel-focused workflows in Better Sales Pro help properties capture web and corporate RFP leads, build group proposals and banquet estimates, track room blocks and pick-up, collect e-signatures on rate agreements and BEOs, coordinate housekeeping and engineering tasks, manage guest profiles and folios, invoice deposits and master accounts, tag expenses to events or rooms, reconcile night audit batches with clear handoff notes, and see productivity per outlet or shift—all from one dashboard alongside the rest of your sales and ops stack.
Yes. Better Sales Pro supports organized file management and planner or guest portal workflows so documents and status updates stay out of scattered email—while your team keeps signed BEOs, insurance certificates, floorplans, and payment authorizations in one permission-controlled vault tied to each group or reservation.
BEN AI can answer common questions about amenities, parking, early check-in, and group dining, qualify inbound RFPs, route urgent messages to the MOD or on-call sales manager, and support follow-ups—see the BEN section on this page and the dedicated BEN overview for details.
Join properties that use Better Sales Pro for RFPs, group proposals, folios, housekeeping and events boards, night audit checklists, secure vaults, and planners who trust your turnaround.