Data Deletion Instructions | Better Sales Pro

Better Sales Pro

Data Deletion Instructions

This page explains how to ask Better Sales Pro to delete data it stores about your application account, or data it stores because a social account was connected. Sending a request from this page is an email to the address below. This page does not delete data, and it is not an automatic callback for Facebook, Instagram, Threads, or any other platform.

How to request deletion

Email privacy@bettersalespro.com. Use the subject “Data deletion request”. Send it from the email address on the account when you can.

Include:

  • The email address on your Better Sales Pro account.
  • If the request is about a connected social account, the platform and the username or profile URL.
  • Whether you want the data stored for that connected account removed, or your entire application account deleted.

Verification

Better Sales Pro may need to confirm that you control the account email, or that you are allowed to act for that account, before anything is removed. Do not send a password, an API secret, or an access token. Those are not needed to review the request.

Data this application stores

A connected social account is stored as a linked account: the platform, display name, username, the company or person the connection belongs to, how it was connected, and whether it can publish. The authorization stored with it holds an encrypted access token, the permissions that were granted, the token expiry, and which Better Sales Pro application issued the token. Drafts, scheduled posts, and records of posts that were sent from Social Media Manager can also refer to that account.

Other personal information collected for an application account is described in the privacy policy. The terms are unchanged.

These are different requests

Disconnecting a social account

Disconnecting an account in Social Accounts marks that connection disconnected and stops new publishing from it. If no other connection still uses the same authorization, the stored access token is cleared. Disconnecting does not, by itself, delete the linked-account record, posts saved in this application, or posts already published on the social platform.

Deleting stored platform data

This asks Better Sales Pro to remove the linked-account and authorization records for that connection, and the Social Media Manager records in this application that exist because the account was connected. Say that you want the connected-platform data deleted. Posts already published on the external platform stay there.

Deleting your application account

This asks for the Better Sales Pro account itself to be deleted, not only one social connection. Say that you want the entire application account deleted. What account deletion covers, and what may still be kept, is described in the privacy policy.

Deleting content or an account on a social platform

Better Sales Pro cannot delete a Facebook, Instagram, Threads, or other social account, and it cannot remove a post that was already published on that platform. Use that platform’s own tools for those requests.

After you send the request

A person reviews the email. They may reply to confirm what you asked for, or to verify that you can act for the account, without asking for a password, secret, or token. They reply again when the request has been handled. Nothing on this page deletes data automatically. The privacy policy is where timing and any information that must still be kept are described.